Technical Support: Basics
If your having problems with your Planet Prepaid service, this page should be able to help you out. Planet Prepaid has an automatic setup process to get you surfing on the net right away!
System Requirements
Advanced Network Information
DNS addresses are not needed with most Microsoft operating systems like Windows 98 to Windows XP, however some older versions may require you to manually enter the DNS information.
If your're having issues with a Windows operating system older than Windows 98, entering the DNS server information below may solve your problems.
DNS Servers
210.80.150.4
202.155.174.4
Dial Up Numbers
Sydney: 9011 0000
Melbourne: 9010 6400
National: 0198 333 778
(Please do not enter DNS servers if using the national number)
Email Service
Planet Prepaid only offers a webmail based service for its card users. If you would like to use the e-mail service, please browse to http://webmail.planetprepaid.net/, if you haven't already created an email account, you can create one here.
Planet Prepaid Setup Client
If you have lost your Planet Prepaid CD or would like an automated setup, download our client here.
Modem Troubleshooting Guide
Are you experiencing line drop outs? View our Modem troubleshooting guide. This will help you by explaining the majority of problems associated with modems.
Still experiencing problems?
The majority of problems that you may be experiencing can be solved by calling or emailing the support team. Customers can e-mail support@planetprepaid.com.au and have their questions answered within 24 hours.
If all else fails contact our support line on 1300 765 467.
Frequently Asked Questions
Q: I just bought my PlanetPrepaid Internet card, and I want to know how to select my plan.
A: Planet Prepaid does not require you to select your plan, this is done automatically based on your usage. However, you can choose your plan with our plan selection tool. For more information on how plans are automatically selected, read on.
If you purchase a $20 card, you are entitled to use 50 days unlimited or 175 hours in 90 days. If you use more than 175 hours in the first 50 days, then you will be automatically placed on the unlimited plan, and your card will expire after 50 days.
Q: Can I buy a card over the phone, rather than going into a reseller's store?
A: Yes, you can purchase a card over the phone! To purchase a card over the phone you will need your credit card details and your full name.
Once the payment has been made, you will be given a username and password in which you can dial-up to the Internet with. It is important you write these details down correctly, a staff member will verify these details with you. On your bank statement, the payment will appear as "SIS GROUP PTY LTD".
Q: I can't seem to login with the username and password on my card.
A: Be sure that you're typing in the username and password exactly as they appear on your PlanetPrepaid card. If you feel that you're typing them both in correctly, please contact the support desk.
The other problem may be that your Prepaid card has already expired, in this case you will have to purchase a new card.
Q: How do I know when my card expires?
A: You will know when your current card will no longer be able to access the Internet using your username and password credentials at the dial up prompt.
Q: Does Planet Prepaid offer monthly accounts, or Business Internet Solutions?
A: Planet Prepaid can provide monthly dialup accounts through our ISP ThePlanet. We can also provide Broadband Internet connections. See www.theplanet.net.au for more information on dialup and broadband accounts. For Business Internet Solutions, visit www.sisgroup.com.au.